July 9, 2010
The other day at work I was doing a busser shift, yes dear readers, I’m moving up on the restaurant world. From cook to busser. I noticed a waiter was having a little fit about something with one of our waitresses and because that wasn’t my section I really couldn’t go and see what was going on. Emphasis on “see,” because I really don’t have the power to do much.
See the guy was complaining because he had two napkins. Two! You’d think, maybe it was because he needed more, but oh no! There was one too many napkins for him. See according to him, our restaurant is a “fancy restaurant,” and it’s enough to have the “fancy” rolled up silverware with the napkin that comes with it. That’s it. No more napkins is not fancy.
When all the other employees and owner heard what was going on we couldn’t help to laugh (we waited until the patron left). I mean c’mon! I understand people are saving money and not going out much, there’s a recession, but to see us as a fancy restaurant is a stretch.
See there are two big aways to know we are not a fancy restaurant:
1- Paper napkins – not cloth.
2- There’s sidewalk seating
Anyways, at least the guy served us for a good laugh.
July 7, 2010
At the few restaurants that I’ve worked for, people always come and ask for the password for the WiFi. The answer from the manager is always the same, “we don’t offer public wifi.” At first, it was really hard to understand why, but now I had an epiphany and all became clear.
WE WANT YOU TO LEAVE.
Is it mean? Sure. But it’s all for a good cause. See, if restaurants were to have free WiFi people would just go there (instead of a cafe) order a cup of coffee and just sit at a table for hours taking away not only business for the restaurant, but tips for the servers. You want your favorite restaurant to stay open? Then come and bring business – real business.
June 25, 2010
There, I said it! I hate milkshakes! I don’t hate milkshakes because I don’t like icecream! Uh-uh. I love ice cream. I don’t hate milkshakes because I don’t like milk. No sir! I love milk. I hate milkshakes because where I work everyone wants one!
I get it, it’s summer, its warm outside and nothing like a thick, delicious milkshake to cool you down. Yes, I get it! But come on! It’s like whenever I’m working is milkshake day – everyone effin wants one!
It’s not like it’s hard to make a milkshake. It’s not like it’s a long, complex process. But when you are tasked with doing milkshakes, answering phones, sending orders out for delivery, clearing the counter and pouring other beverages, making the milkshakes will slow you down and back you up. The other day while watching tv, this woman comes on and says she’s fighting for a dairy free-America, or some bullshit like that. She claims that an animals milk is tailored for that animal’s offspring, not for us. After all (she’s kind of right here though) a cow’s milk is supposed to make a calf grow into a 1,500 pound animal, imagine what can do to us. I don’t remember her name so if you really want to read more about this click here (it will show you some other researcher). After I heard her, I wanted to slap her silly until she snapped out of it. But now, because I hate making milkshakes, and milkshakes have dairy I want to hold hands with her and help her on her crusade.
So please, feel like having a milkshake? Go to fucking Ben & Jerry’s. Plus it’s summer, if you’re going to pack-on the pounds do it during winter, when it’s easier to hide it.
Rant over, thank you for reading :)
P.S.: Oh and to that bitc*@ (lovely customer) who called the other day asking me at the last minute to make a milkshake with soy milk because she doesn’t like dairy, can I just say: WTF? What do you think ice-cream (or at least restaurant ice-creams) are made with? Beans?!
June 14, 2010
It seriously puzzles me how some customers feel that they must be rude to the person who handles their meal. I don’t know if it is because they don’t have any power at their work or home. They feel everyone should worship them because they’re about to spend their money at your establishment. Or maybe they’re just mean. But if you’re going to be an asshole, could you for your own sake wait until after you’ve eaten your food?
The other day I was taking a delivery order and this guy (who obviously) had a menu in hand couldn’t get his order right. So it was up to me to make sure he would get what he wanted. He had already ordered three burgers and wanted a turkey burger. Now, if you knew where I worked (or saw the menu) would understand we have more than 10 choices when it comes to burgers and all their “patties” can be of the meat (or veggie option) you’d like. Also, there are no misleading menu items or name, but one of them unless read carefully (or explained as I was doing) can make people think it’s a turkey burger and it’s not. I was explaining this to our customer (in better detail) and he kept insisting he wanted a turkey burger, I kept asking our original burger with a turkey patty (he had already ordered three of those with beef) and he kept insisting: “no, I want the turkey burger.” I re-explained the whole thing and he screamed at me over the phone. I just said “okay, a turkey burger” and put in what I thought he wanted. Not sure if he got it, but my manager never told me or anyone someone had called to complain.
Did I feel like spitting on this guys meal? Sure. Did I feel like throwing it on a dirty floor and putting it back on his plate? You bet. Did I have the chance to do it? For sure. Did I? No way.
See, I think that’s just mean, and below the belt and I’m not like that. At least not yet. In places I’ve worked before I have never witnessed anyone doing it because the kitchens were open and the patrons could see inside and see if any shenanigans were taking place. But, oh… the stories you hear from those who’ve been in the industry far longer. Spitting is the least of your worries. Call it childish, call it sick, call it unprofessional, call it whatever you want, but I just call it basic human condition. When you are an ass to someone who’s being genuinely nice to you, who’s trying to help you and you want to make their life hell (after twenty others tried doing the same thing) then forgive our human nature on taking “revenge” on someone who has wronged you.
I honestly don’t encourage this behavior and I don’t think I’ll ever do something like that, however, just that I understand the feeling of wanting to do it is as a scary thing. So when you go out to dinner you won’t ever really know if your waitress is a spitter, or the cook or the delivery phone guy. Be nice to them (even do it without thinking they can do horrible things to your meal) and make sure you always tip your server and delivery boy.
June 10, 2010
Rainy days, love them or hate them, they can make or break a restaurant. If your restaurant doesn’t have delivery, expect zero business on a rainy day. Yesterday it was raining a bit hard in good ol’ New York City, so our restaurant’s phone never stopped ringing. Fine by me, more business means I get to keep my job and I’m positive that the delivery boys where happy as well, but please I beg you, when you call to order, BE READY.
It’s okay if you have any questions about the menu, or any of the ingredients – really it is. Just be ready to order immediately after those questions (if there are any) are answered. Have your credit card ready if you’re paying with one. I’m sure you hate when you call a restaurant and they put you on hold forever. We don’t do this because we don’t want to talk to you or we don’t want your business. We do it because there’s a customer shouting to his wife three rooms away what does she wants to order, and that’s when she starts looking through the menu. Or it’s because someone left his wallet in his other pants and has to go get them. Let’s make the delivery process as smoothly as possible, not for us, but for the other customer who’s on hold.
Be. Be. Ready!